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1) What is the best way to contact you?
Answer: For any general queries regarding our products pricing or website, feel free to contact us on our email support@maairasoi.com We are available from Monday to Saturday from 9am to 6pm.
2) Do you have any physical store?
Answer: No, we are online only but we deliver everywhere across India. We also offer Cash on Delivery and express delivery options at most pincodes.
3) How can I stay updated about promotions?
Answer: We do frequent posts on Facebook, Instagram and also occasionally send newsletters regarding new product arrivals and active promotions. The easiest way to stay in touch is by following us on Instagram and subscribing to our newsletter.
4) What are your terms & conditions?
Answer: For the detailed list of our terms of service please Click here
5) How do I complete the order?
Answer: Once you add a product to your cart, your cart drawer slides open and you should be able to see the item(s) added to your cart. You can also open your cart by clicking on the Cart icon on the top right corner. On the cart drawer, click on checkout, fill up your contact information and then select your shipping method and payment method to complete your purchase.
6) What if I am facing issues paying online?
Answer: If you are facing a payment issue during the checkout, try again after a couple of hours and if you are still not able to complete the transaction online, please contact us via email support@maairasoi.com and we’ll work on resolving your issue.
7) Do I need an account to place an order?
Answer: No, creating an account is optional. You can easily complete your order as a guest.
8) What if I don't receive an order confirmation?
Answer: The order acknowledgement email or SMS is sent to you as soon as you complete the order. If for some reason the email or SMS does not get delivered to you, it is possible that the information you entered might have been incorrect. Please contact us via our email support@maairasoi.com and we’ll check and update your information accordingly.
9) How is my payment info secured?
Answer: If you select to pay online, you are redirected to our payment processor’s secure portal. All payment information is securely collected via our payment processor directly. Our website does not collect or store any credit/debit card details or any other payment information which is entered by you while completing your transaction.
10) How can I track my order?
Answer: Once your order has been dispatched you would receive an email or SMS notification with the tracking information.you can also track your order directly from the website. If you face any difficulty finding the tracking information, please feel free to contact us via email.